FAQ

Regarding COVID-10, Kasees Lodge is following the lead of Kosciuszko Thredbo (see the Q&A on the COVID-19 update page of Thredbo’s website https://www.thredbo.com.au/about-thredbo/covid-19-update/).

That is, if:-

a) Thredbo is closed due to COVID-19; OR

b) Government policies due to COVID-19 prevent you from travelling on your intended dates

— we will offer you a full refund (however we prefer that you reschedule your stay to another time).

This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

If none of the above points apply and you still wish to cancel and do not wish to reschedule your booking, you will be charged as per our normal cancellation and refund policies.

Please note Kasees does not have a special refund/cancellation policy in the event that guests cannot secure lift passes; our normal policies remain. We urge you to keep an eye on the Thredbo website (https://www.thredbo.com.au/) and sign up to the Thredbo newsletter.

Kasees is located in the centre of Thredbo Village directly opposite Mt Crackenback and the Kosciuszko Express chairlift. Kasees is directly uphill from the Thredbo Alpine Hotel and the village pedestrian mall, is situated between Lantern Apartments and Banjo Townhouses and across the road (Banjo Drive) from the Silver Brumby, and can easily be spotted by its flagpoles. Stairs and road directly connect Kasees to all village facilities. The village shuttle bus stops directly next door to Kasees in winter for easy access to the ski slopes.

When travelling along the Alpine Way from Jindabyne, pass the main turnoff to Thredbo Village and continue for another 1.5km or so until you see a second turnoff which descends into the village. This is Banjo Drive. Kasees is the second building on the left as you descend, after Lantern Apartments and before Banjo Townhouses.

From Victoria, Banjo Drive is the first entrance in to Thredbo off the Alpine Way. Kasees is the second building on the left as you descend Banjo Drive, after Lantern Apartments and before Banjo Townhouses.

Kasees provides limited and restricted vehicle parking on site. Parking is stacked, reverse park, limited to one vehicle per apartment, and not all apartments are guaranteed a space.

In winter parking is restricted to those with long stay bookings (5 days or longer). Weekend parking is not guaranteed. Snow conditions, type of vehicle and time of arrival also determine parking arrangements. Guests parking in the drive in winter will not be able to use their vehicle during their stay. Alternative (free) parking is available in the village car parks; Kasees will provide a map of their locations.

Parking at other times of the year is more flexible.

Please note however that at any time of the year minivans, minibuses, caravans, trailers, dual cab long 4WD and long vehicles with bike rack extensions will not fit in the car spaces and are not able to park onsite. Vehicles can unload and load at the top of the drive.

In winter, check in is from 15:00 for all guests, which includes parking in the driveway. This is the case because Kasees has full changeover of guests on Fridays and Sundays.

Outside the winter season, check in earlier than 15:00 may be possible so please enquire.

Checkout is 09:30 for all guests, which includes the removal of vehicles from the driveway (e.g. to one of the Thredbo day car parks). This is the case because Kasees has full changeover of guests on Fridays and Sundays and requires time to fully clean and air apartments prior to new arrivals.

We ask all guests to provide us with their ETA (estimate time of arrival) when known. If you plan to arrive after reception closes (7pm) we will leave your apartment key along with a note on parking outside the reception window (bottom of stairs in the guest lounge) and ask that you check in the following morning. If you are unexpectedly running late, please ring en route to let us know ETA.

Kasees is not ski-in / ski-out. Being centrally located in the village directly opposite Mt Crackenback, it is only a 5 minute walk from Kasees to the Valley Terminal building, the base for the Kosciuszko Express chairlift. The Valley Terminal also houses the ticket office for lifts, ski school and sporting facilities, ski hire, retail and tuning, and the medical centre. The courtesy village shuttle bus stops directly next door to Kasees in winter for easy access to the ski slopes.

Kasees has a limited number of bike racks installed for guests at the back of the lodge on the driveway; guests are required to bring their own locks.

Kasees has a couple of apartments where guests are able to lock their bikes on the balcony railing outside their apartment. Alternatively, guests can choose to keep their bikes locked on or in their vehicles.

No repairs or tuning is permitted inside apartments or the lodge.

Guests will be charged for any damage to the property.

Kasees has a communal ski and board lock up area. Skis and boards are not allowed in the apartments. All boots are to be stored in the communal drying room, which can also be used to dry wet clothing overnight.

The NSW Roads and Maritime Services (RMS) recommend that two-wheel-drive vehicles travelling along the Alpine Way between Jindabyne and Thredbo carry properly-fitting snow chains in winter and that they be fitted when directed by roadside signage at chain bays or authorised NPWS, RMS and Police officers. The RMS recommends that AWD vehicles carry chains as well, as the majority of AWD vehicles have tyres fitted that are unsuitable for driving on snow and ice. Chains should be carried no matter the vehicle when drivers have little experience driving on snow or ice. Chains can be hired at service stations and ski-hire shops in the region (Cooma, Berridale, Jindabyne).