COVID-19 Policy & Updates

Regarding COVID-19, Kasees Lodge is following the lead of Kosciuszko Thredbo (see the Q&A on the COVID-19 update page of Thredbo’s website https://www.thredbo.com.au/about-thredbo/covid-19-update/)

That is, if:-

a) Thredbo is closed due to COVID-19; OR

b) Government policies regarding COVID-19 prevent you from travelling on your intended dates (e.g. lockdown of your location, border closure, need to isolate/quarantine)

— we will, for direct bookings only, offer you a reschedule of your booking to other dates in the same season in the first instance (one reschedule only). If that is not possible, will we offer you a refund minus 10% of the total booking.

If neither of the above two points apply and you wish to cancel and do not wish to reschedule your booking, you will be charged as per our normal cancellation and refund policies (refer to Summer and Winter rates pages).

This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

PLEASE NOTE: The above policy only applies to those booking direct with Kasees. The policy is different for those booking through an online channel/3rd party.

Kasees Lodge operations in the time of COVID-19

  • Kasees is taking all precautions to keep guests and staff safe and have implemented enhanced cleaning procedures. We thank you for your understanding in these challenging times and your consideration of other guests and staff.
  • Kasees Lodge is registered as a COVID Safe business.
  • All guests are required to scan Kasees' QR code on arrival (check in) and departure (check out) using the Service NSW app.
  • We kindly ask for your cooperation in sanitising your hands upon entry to the lodge and when using communal areas.
  • There will be a limit on the number of guests able to enjoy the guest lounge at any one time.
  • Guests who wish to have friends (staying elsewhere in the village) visit them at Kasees will be required to report this to reception, and ensure that the visitor scans Kasees' QR code with the Service NSW app on arrival and departure.
  • Regarding the apartments, we request that you regularly wash your hands, minimise food spillage on the carpet, and wash all kitchen items in hot water with detergent supplied, including prior to checkout. We will supply additional cleaner/disinfectant in all kitchens and bathrooms.
  • The sauna will not be operational until further notice.
  • The BBQ is operational but as it is a communal facility we ask all guests to clean and tidy up thoroughly after use, using the cleaning materials provided, and practice good hygiene.
  • We ask that if your ski / board / hiking / biking clothing is dry at the end of a day, you hang it in your room rather than store in the drying room (however all ski and board boots must still be stored in the drying room at all times). If wet, clothing and other footwear can be stored in the drying room.
  • We are not able to provide storage of luggage in the sauna room as in previous years. Any storage of luggage will only be used for any bus and air travellers (if they arrive before 15:00 or depart after 09:30) and will be in the top entrance (very limited space).
  • We are NOT able to accept early check in or late check out.